Privacy Policy

Effective Date: 08/11/2025

Last Updated: 08/11/2025

Sweetwater Training Group LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information when you visit our website, make a purchase, or interact with us:

Personal Information: Name, email address, phone number, company name, billing address, and payment details.
Account Information: If you create an account, your username, password, and preferences.
Purchase Information: Records of your training license purchases and transaction history.
Technical Information: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.
Communications: Records of your messages, emails, and support requests.

2. How We Use Your Information

We use the information we collect to:

Process orders, deliver SCORM packages, and provide support
Communicate with you about your orders, licenses, or updates
Send marketing communications (only if you’ve opted in)
Improve website performance and user experience
Prevent fraud and maintain security
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.
We may share it only with:

Service Providers: Payment processors, hosting companies, email services, and analytics providers who help us operate our business
Legal Authorities: If required by law, regulation, or court order
Business Transfers: If we sell or merge our business, information may be transferred to the new owner

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged in
Remember your preferences
Analyze website traffic and usage
Provide targeted offers

You can control cookies through your browser settings, but disabling them may affect your experience.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

7. Your Rights

Depending on your location, you may have rights under privacy laws, including:

Accessing the personal data we hold about you
Requesting corrections or deletions
Objecting to certain uses of your data
Withdrawing consent to marketing communications

To exercise your rights, contact us at:

📧 Email: team@sweetwatertraining.com

Mailing Address: 1780 Welham St #453, Orlando, FL 32814

8. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

📧 Email: team@sweetwatertraining.com

Mailing Address: 1780 Welham St #453, Orlando, FL 32814